Loft Credit Card Reviews (2024)

WalletHub Rating

3.6/5

Loft Credit Card has a rating of 3.6/5 according to our proprietary credit card rating system. This rating reflects how appealing Loft Credit Card's terms are compared to a pool of more than 1,500 credit card offers tracked by WalletHub. We evaluated this card for various cardholder needs and picked the rating for the need with the highest score, which is 'Earn Rewards (Store Cards)'. To break it down further, Loft Credit Card earned a score of 5.0/5 for Fees, 3.5/5 for Rewards, 3.6/5 for Cost, and 1.9/5 for User Reviews.Info about the Loft Credit Card has been collected by WalletHub to help consumers better compare cards. The financial institution did not provide the details.

WalletHub Rating Breakdown

User Reviews

1.9/5

323 reviewsRead and write reviews

Editor’s Review

4.4/5

John Kiernan, Credit Card EditorRead full review

Market Comparison

Market Comparison

3.6

The Market Comparison is a key component of the WalletHub Rating, as it measures how appealing the terms of a card are compared to a pool of over 1,500 credit card offers monitored by WalletHub. To ensure cards are evaluated for their most relevant purpose, we score each card across various cardholder needs and select the rating for the need with the highest score, which is “Earn Rewards (Store Cards)” for this card.

Fees

5.0

Rewards

3.5

Cost

3.6

Other Features

0.0

3.6/5

Compared against 1,500+ credit cards

KEY TERMS

Accepted Credit Scores

Accepted Credit Scores

Excellent Credit, Good Credit

Annual Fee

$0

APR on Purchases

35.99%

Balance Transfer

APR: 26.99%

Balance Transfer Fee:5% (min $10)

Rewards

Save $20 off your first qualifying purchase when you open and immediately use your card. Minimum purchase of $20.01 required online

Earn a $20 reward to use at Loft family brands when you make a qualifying purchase within 60 days of account opening.

Earn 5 Rewards Points for every dollar spent in-store or online at LOFT, Ann Taylor, Lou & Grey, LOFT Outlet or Ann Taylor Factory Store.

Earn 2 Rewards Points for every dollar spent on gas and grocery purchases and 1 Point for every dollar spent everywhere Mastercard is accepted.

Receive a $10 Rewards Certificate for every 1,000 points earned. Use it for any in-store or online purchase.

Birthday gift of $15 during your birthday month, plus an extra 15% off the first Tuesday of every month, combinable with all in-store promotions and offers.

Enjoy extra perks by spending at least $500 per year.

Loft Credit Card's Additional Info

Free standard shipping with qualifying purchases of $75 or more (excludes HI, AK & PR).

Online account management.

show more

Learn More

at Comenity Capital's secure site

Editor's Review

Fact checked

Loft Credit Card Reviews (1)

John Kiernan, Managing Editor

July 9th, 2024

Fact Checked by Alina Comoreanu

Senior Researcher

Loft Credit Card Pros & Cons

No membership fees

High rewards rate

up to $40 initial rewards bonus

No intro APR on purchases

No intro APR on balance transfers

Foreign fee

Requires good/excellent credit

Loft Credit Card Review

4.4 / 5

  • Good initial discount. Like the Ann Taylor Mastercard and the Ann Taylor Store Card, the Loft Mastercard gives you $20 off your first qualifying purchase plus an additional $20 after making a purchase within the first 60 days. That means any purchase made at any Ann Taylor or Loft store location or through one of their respective websites. This isn’t in the top tier of first-purchase discounts – some retailer-affiliated cards offer 20% to 30% off – but it’s close.


  • Great ongoing rewards. The Loft Credit Card gives you 5 points per $1 spent at Loft and Ann Taylor, which equates to 5% back since 2,000 points gets you $20 in store credit. You’ll also get 2 points per $1 spent (2% back) on gas and grocery purchases, and 1 point per $1 spent (1% back) on everything else. For context, the average credit card offers about 1.15% back, according to WalletHub research.


  • Treats throughout the year. Not only does the Loft Credit Card give you $15 off an in-store purchase during your birthday month each year, but it also entitles you to 15% off Ann Taylor and Loft purchases every Tuesday. Perhaps that’s why they call it the Love Loft Card.


  • No annual fee. Retailer-affiliated credit cards generally don’t charge annual fees, so this is really nothing special. But all else being equal, not having to pay for your Loft Card is definitely better than the alternative.


  • Very bad APR. The average credit cards for people with good and excellent credit charge interest at annual rates of 24.36% and 18.2%, respectively. The Ann Taylor Loft Credit Card, which requires good or excellent credit for approval, has a high APR. That means you definitely don’t want to carry a balance from month to month.


  • Only for good credit and better. The fact that the Loft Mastercard requires at least good credit for approval means you should make sure to check your credit score before applying. But don’t worry too much if you discover that you’re unlikely to qualify. The Ann Taylor Store Card only demands fair credit for approval and offers nearly identical rewards, including the $20 first-purchase discount plus an additional $20 after making a purchase within the first 60 days and 5 points per $1 spent at Ann Taylor and Loft.


Show More

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3.6WalletHub Rating

WalletHub Rating

3.6

This card has been scored using WalletHub’s proprietary credit card rating system. We evaluated this card for various cardholder needs and picked the rating for the need with the highest score, which is "Earn Rewards (Store Cards)." A score of 5 is the best a card can receive, and the rating for the card may vary on different pages where it is compared to other cards for different needs.

Editor’s Rating

4.4

User Reviews

1.9

Market Comparison

3.6

fees: 5.0

rewards: 3.5

cost: 3.6

Other Features: 0.0

4.4WalletHub Rating

WalletHub Rating

4.4

This card has been scored using WalletHub’s proprietary credit card rating system. We evaluated this card for various cardholder needs and picked the rating for the need with the highest score, which is "Earn Rewards." A score of 5 is the best a card can receive, and the rating for the card may vary on different pages where it is compared to other cards for different needs.

Editor’s Rating

4.2

Market Comparison

4.4

fees: 5.0

rewards: 4.3

cost: 4.6

Other Features: 0.0

3.6WalletHub Rating

WalletHub Rating

3.6

This card has been scored using WalletHub’s proprietary credit card rating system. We evaluated this card for various cardholder needs and picked the rating for the need with the highest score, which is "Earn Gas Rewards." A score of 5 is the best a card can receive, and the rating for the card may vary on different pages where it is compared to other cards for different needs.

Editor’s Rating

4.7

User Reviews

3.6

Market Comparison

3.5

fees: 5.0

rewards: 3.0

cost: 3.6

Other Features: 0.0

(323)
(7)
(1,035)

annual fee$0

annual fee$0

annual fee$0

rewards rate 1 - 5 points / $1

rewards rate 1 - 5% Cash Rewards

rewards rate 1 - 4% Cash Back

bonus offerup to $40

bonus offer $200 Amazon Gift Card

bonus offerNone

Purchase Intro APRNot Offered

Purchase Intro APRNot Offered

Purchase Intro APRNot Offered

transfer intro aprNot Offered

transfer intro aprNot Offered

transfer intro aprNot Offered

Regular APR35.99%

Regular APR20.49% - 29.24% (V)

Regular APR20.49% (V)

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Questions & Answers

Can't find what you are looking for? Submit your question about Loft Credit Card to our community. Editorial and user-generated content is not provided, reviewed or endorsed by the issuer of this offer. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered. In addition, WalletHub independently collected information for some of the cards on this page.

Loft Credit Card Reviews (5)

Upvotes

How can I pay my Loft Credit Card?

Reply

Maria Adams, Credit Cards Moderator

@m_adams

The easiest way you can pay your Loft Credit Card is either though your online account or by using the EasyPay feature. Alternatively, you can make a payment over the phone at (866) 886-1009 or via mail. The same payment methods apply to the Loft Store Card, too.

How to Pay Your Loft Credit Card

  • Online: Log in to your online account or use the EasyPay feature in order to pay your bill.
  • Over the phone: Call (866) 886-1009 to make a payment over the phone.
  • Via mail: To pay your credit card via mail, send a check or money order (but not cash) to:

    Comenity Bank
    PO Box 650018
    Dallas, TX 75265-0018

If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date. Also, include your credit card number on your payment to avoid any processing delays.

2

Upvotes

Can I get a bill in the mail?

Reply

2

3

1

Upvote

What's the Loft Credit Card credit score requirement?

Reply

1

WalletHub

@WalletHub

The Loft Credit Card requires at least good credit (a score of 700 or more) for approval.

Besides your score, Comenity will also take into account any recent inquiries, previous negative information, and income.

1

Upvotes

Can I pay my Loft Credit Card in-store?

Reply

John Miller, Credit Cards Moderator

@john_miller

Yes, you can pay your Loft Credit Card bill in-store, at a Loft location. Just speak to a store associate and let them know that you'd like to pay your credit card bill, and they should be able to assist you or point you in the right direction. You can pay your Loft Store Card bill in-store, as well.

Please note that there are other ways to pay your Loft Credit Card bill, too. For example, you can pay your bill through your online account. Or, if...

show more

Upvotes

How can I check my Loft Credit Card balance?

Reply

John Miller, Credit Cards Moderator

@john_miller

You can check your Loft Credit Card balance through your online account or you can give customer service a call at (866) 886-1009.

If you're a Loft Store Card owner instead, you can check your balance online or over the phone at (866) 907-5612.

It's a good idea to keep an eye on your credit card balance. If your balance seems higher than it should be, take a moment to look over your recent transactions for anything out of the...

show more

Upvotes

How long does it take to get the Loft Credit Card?

Reply

John Miller, Credit Cards Moderator

@john_miller

It should take 7-10 business days to get the Loft Credit Card after you get approved. If you need the card sooner, you can request expedited shipping for no additional costs. To do that, give customer service a call at (866) 886-1009 after you've submitted the application. With rushed delivery, you should receive your card in 1-2 business days.

If you got approved for the Loft Store Card instead, then it should still take 7-10 business days to receive...

show more

Upvotes

Can I use a Loft Mastercard anywhere?

Reply

Upvotes

How do I get the First Tuesday discount with a Loft Credit Card?

Reply

John Miller, Credit Cards Moderator

@john_miller

To get the First Tuesday 15% discount with the Loft Credit Card, simply make a purchase using your Loft Credit Card on the first Tuesday of every calendar month. Please note that this offer is only available for online and in-store purchases made at Ann Taylor and LOFT.

If you're a Loft Store Card owner instead, then it's worth mentioning that the same discount rules apply in your case, as well.

Just keep in mind that the First Tuesday 15% discount does not apply to gift cards or any purchase-related taxes and shipping fees.

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Loft Credit Card Reviews

Share your insights and review for the Loft Credit Card

5

6%

4

10%

3

8%

2

28%

1

48%

1.9

323 reviews

323 reviews

What's Your Rating?

kayla marie

@kaymb13

1 Star Rating

*PLEASE READ IF THIS HURT YOUR CREDIT* Purchased something for $9 with my card. Had a late fee & called to get it paid off. They did not include the late fee so I got charged another late fee - $18. I paid it through my account/checking & apparently it didn’t go through so I got another late fee! My $9 purchase went to $38. I just paid it off online again. It went to $0 finally, but the next day my credit score dropped 60 points! I was furious.. I filed 3 disputes to creditors (Transunion, Equifax, etc.) & thankfully they ALL disputed it & my credit score went back up. These people tried ruining my excellent credit score over $40! With that being said, if it gets to your credit try to get the charge disputed. I read some reviews where people just accepted the credit drop not knowing they can dispute so just want to make it clear to others you can reverse it! Will no longer be using this card & makes me have a bad taste for LOFT overall tbh

Comment

1

Tammy Martinelli

@tmartinelli1011

1 Star Rating

Loft Comenity Bank's credit card has absolutely terrible customer service. I opened a credit card and charged $56 and paid it in full online. I didn't realize the payment was a day late and was charged a $30 late fee. The next month came, and I didn't think I had a balance, so I didn't check the account. The following month I realized I was charged another $30 late fee.

I called customer service to get the late fee removed, but they refused! I said this is basically robbery since I paid the balance. I spoke with two supervisors, and they refused to take the late fees off!

I filled out a complaint online but didn't hear back from them. I called them back the next day, and the man said he couldn't talk to me, and I cannot call again for 18 months!! He would not let me speak and kept talking over me.

I am going to continue to try to get this resolved because it is very unfair to charge customers when they pay their balance and to treat them this way.

Comment

Aubree Parent-Graupner

@aubreepg22

The same exact thing happened to me! I got zero notification of an interest fee after I paid the card off in its entirety. Very disappointing as a loyal customer for years who never had a late payment.

Comment

Takeia Martin

@tmart001

1 Star Rating

Be warned: Do not get this card! If you do not make your payment by 5:00 PM ET, which is their cutoff time, they will assess a $30 late fee. Even if you pay at 5:01 PM; you will be assessed the fee ON THE DUE DATE. Don't bother calling customer service because they will still charge you the late fee if it's after 5:00 PM and charge you a $9 "expedited payment fee" to make the payment over the phone when this does not expedite the payment at all. It’s merely a phone payment fee. This is a horrible company with terrible business practices designed to steal your money via strategic and predatory trickery! Stay away!

Comment

2

Tammy Martinelli

@tmartinelli1011

Yes I agree! I just wrote a review about how terrible their customer service is. Charging late fee over late fee and the customer service reps are rude and dismissive.

Comment

1

Becky_a_murayama

@Becky_a_murayama

1 Star Rating

I was sent a bill, which I paid in full the following day. My payment was not received and a second bill with interest and fees was sent. When I called customer service I was told that mailed checks can take up to 21 days to process. I find this hard to believe when the payment is sent directly to Loft's bank. The bank processes the payment and sends Loft the details so that my account is credited. This is how it works. So sent the full payment including their fees and interest again! I sent it the day after receiving my bill. They took 9 days to process it and then send me a third bill stating that I owe interest. Worst credit card that I have ever owned. It has been shredded. Do not use this card. So not worth it.

Comment

1

Tammy Martinelli

@tmartinelli1011

I just wrote a similar review. Terrible customer service. They are awful to their customers.

Comment

1

Jess M

@JessieB2011

1 Star Rating

Sounded like a good idea at first, it’s been nothing but trouble since I got it. I created my account and made my first payment okay, but every time since has been a nightmare. Sign in with my saved username and password? Wrong. Put in my info for forgot my password? Username is wrong. Plug in info to pull account info? It tells me my username is in fact the username I had been putting in. Try to use that username under forgot password again? Username is wrong. So I get to the point where they’re supposed to text or email a code that I’ll have to enter to reset my password and it just never gets sent, no matter how many times I try. Once I finally manage to get in and pay this card off, I’m done. The savings are not worth this impossible nightmare dance.

Comment

2

Chris York

@chrisyork987

1 Star Rating

This card is predatory. Great, it gives discounts, but if you run a balance it's nearly 30% apr and the min. payments shown are too low. it's designed for you to stay on a balance treadmill.

Comment

2

Alisa Band

@Rainbow

1 Star Rating

Credits not posted to account. This is shady. I wasn’t sure, now I am. Last time I made a return (a week ago) I checked if the credit was posted in the transactions. It’s been a week and it’s not there. $100! Now I’m sure this has happened before. Who can I report this to?

Comment

2

melanieivy

@melanieivy

1 Star Rating

Ruined my 820 credit score and took it down 130 points literally overnight ??? 7 months later and my score is still down 50 points from where it was. A decade of hard work lost over a hidden fee. I paid the card in full the 1st month I had it before the due date and learned the hard way that shady cards like this post hidden interest fees even after the balance is at 0. I didn’t know I was charged a fee after my balance was paid in full until it hit my credit and that stupid $3 fee has cost me more heartache and stress than you could ever imagine as I was trying to buy a house (and was financing alone. Single mom.) Customer service (calls, emails, letter) refused to help which was shocking to me. This card taught me to never EVER get another store credit card ever again. No discount is worth the stress and heartache.

Comment

1

sarasinger46

@sarasinger46

1 Star Rating

Verified Customer

I have absolutely zero positive feedback and would have rated this zero stars if I could have. Their customer service is the worst I've ever experienced. I opened the card to get a discount on ONE purchase I made at the Loft, tried to log in online to pay in full but could not access my account after multiple attempts. I couldn't find my account number in any email I've received or letter mailed to me from Comenity. After wasting my time online, I called customer service. I made the payment IN FULL ON THE DUE DATE. They tried to give me the run around saying since I called too late (in the early afternoon on the due date) that I'd get late fees, but after I explained to the service rep that I was unable to access my account online due to their incompetence, the customer service rep assured me that if there was late fees, they would be waived. Now, I recently opened my mail to see they've been continually charging me late fees despite making the payment in full on time. I called again today and the lady repeatedly lied to me and told me I didn't make the payment until May 18th despite the due date being May 16th. I told her 4 times to go check when my last phone call to them was made because I made the payment over the phone. She kept saying she was going to put me on hold and speak to her supervisor, then every time instead of answering my simple question- when did I call them- she tried to negotiate with me to get me to pay $100 of the late fees that should have never been on my account in the first place. I found an email they sent me asking me to rate my customer service experience from the morning of May 17th, so I know this lady straight up lied to me. They don't have any email address on their website to allow me to dispute all of this with someone ON THIS CONTINENT about their customer service team's incompetence and lies that I can now prove after pulling up my phone record. I told the rep that I have proof that she's lying to me and will be reporting this as fraud, she finally agreed to waive all late fees. Given my experience thus far, I will not be surprised when I check again next week and that is not the case.

Comment

1

gingerarch

@gingerarch

1 Star Rating

Zero customer service!. This started out as a great card but this summer they did a system upgrade and lost my payment of $3K. 4 months later I cam still trying to get them to credit my account for the money that was sent from my bank via ACH. I have called, emailed, and sent information via registered mail and I get the same response-we will mail you something in 90 days. Meanwhile, interest is accruing. I am still making minimum payments so they don't report it to the credit bureau's. I feel stuck over the barrel.

Comment

2

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Loft Credit Card Reviews (2024)
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