How do I contact Microsoft 365 customer service?

Get answers in the Microsoft 365 community forums. Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

Is it possible to talk to a person at Microsoft support?

For help from an agent, follow the Get help link below to chat or request a call —we'll call you so you don't have to wait. For even faster help, search for your topic on our site.

Does Microsoft have in person support?

Customers can drop off their in-warranty device for repairs and get in-person advice . Back up all important data, including pictures, documents, emails, and internet favorites. Bring only the necessary accessories to investigate your issue. Bring your power cord or AC adapter.

What number is 1 800 642 7676?

Microsoft's contact number is 1-800-642-7676.

Can you chat with someone on Microsoft?

You can chat internally with your coworkers, or chat with a guest user, such as a customer or a partner . If guest access is turned on for your business, you can just type an email address to add a guest to a chat.

Does Microsoft contact customers by phone?

Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer. If you didn't ask us to, we won't call you to offer support.

How do I ask a question to Microsoft support?

Start asking a question by selecting the "Ask a question" button at the top right of any Q&A page .

What is the difference between Microsoft Office and Microsoft 365?

Replies (2)  Microsoft 365 (en-us) refers to a local installation of Office, tied to a subscription . This is in contrast to, say, Office 2021 which would represent a perpetual (one-time payment) license. If you have a local installation of Office (a full version), you do not need the dashboard app.

What happened to Microsoft 365?

Most products that were called Office 365 were renamed as Microsoft 365 on the same day. In October 2022, Microsoft announced that it would discontinue the "Microsoft Office" brand by January 2023 , with most of its products and online productivity services being marketed primarily under the "Microsoft 365" brand.

Does Microsoft have live chat support?

Additional help is available if you need it, including live chat with a Microsoft specialist .

How do I talk to someone about my Microsoft account?

The best way to contact Microsoft using the Home chat, access the link below and write "I think my Microsoft account has been hacked" below there will be a Contact Support option . Enter your details to open the chat and a Microsoft agent will come to assist you. https://support.microsoft.com/en-us/topic/globa...

How do I know if a Microsoft security alert is real?

If you aren't sure about the source of an email, check the sender . You'll know it's legitimate if it's from the Microsoft account team at account-security-noreply@accountprotection.microsoft.com.

Who to call to cancel Microsoft 365?

Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Microsoft 365 Customer Service and Support (2024)

The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a productfor home or for business use. It can also depend onif you want help for an issue with a service like OneDrive or Outlook.com, orhelp with Windows, but you don't have an existing Microsoft 365 subscription.

Tip:If you purchased Office through a company benefit, see Office through the Microsoft Workplace Discount Program.

For home

If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Microsoft 365 subscriptions:

For business

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.

Microsoft 365 subscriptions: Desktop version of Office apps are included.

Microsoft 365 Apps for business
Microsoft 365 Business Standard

Office 365 A5

Microsoft 365 Apps for enterprise
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5

Microsoft 365 Business Standard (Nonprofit)
Office 365 Nonprofit E3
Office 365 Nonprofit E5

Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5

Project Online Professional
Project Online Premium

Visio Online Plan 2

Microsoft 365 subscriptions without fully installed Office applications:

Tip:With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

Microsoft 365 Business Basic
Office 365 Enterprise E1
Office 365 A1
Microsoft 365 Business Basic (Nonprofit)
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1

Volume license versions of Office 2021, Office 2019, or Office 2016.

Office Professional Plus

Support for home products

Depending on your product and if it's still in support,Microsoft support experts are available to help you with a broad selection of support options andable to address product and service challenges for a more personalized experience.

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Familysubscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

See the table below for the type of support you can get depending on your product.

Product	Access to technical support
Microsoft 365 subscription Microsoft 365 Basic Microsoft 365 Personal Microsoft 365 Family Note:Includes support for all Microsoft 365 benefits; and supported versions of Windows.	Call back Chat
Non-subscription Office (one-time purchase of Office): Office 2021 (For PC and Mac) Office 2019 (For PC and Mac) Office 2016 (For PC only) Note:Includes support for Office apps (like Word, Excel, PowerPoint and OneNote).	Chat Call back (for activation only) Tip:For full call back supportBuy Microsoft 365
Windows OS: Windows 11 Windows 10 Note:Only for supported versions of Windows and if you don't have a Microsoft 365 subscription.	Chat Call back (for activation only) Tip:For full call back supportBuy Microsoft 365
Microsoft Email: Outlook.com	Chat
Microsoft cloud services: OneDrive	Email
Out of support Office versions: Office 2013and older (for PC) Office 2016 and older (for Mac) Out of support Windows OS: Windows 8.1 and older	Not available

For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.

Tip:If you're not sure which version of Microsoft 365 or Office you have, seeWhat version of Office am I using? ForWindows, seeWhich version of Windows operating system am I running?

Additional support options

Use the search box on this site (support.microsoft.com) to help find a solution for your issue.

Find help from the community. Go to answers.microsoft.com

Connect with a Microsoft Store associate to learn more about Microsoft 365 virtually.

Microsoft 365 Customer Service and Support (2024)

For home

For business

Support for home products

Additional support options

See Also

FAQs

How do I contact Microsoft 365 customer service? ›

Does Microsoft have live chat support? ›