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- Type of health facility
- Diagnostic center, narcological dispensary, narcological clinic, medical laboratory
- Diagnostics
- laboratory diagnostics
Phone number
(718)787-10...— show
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Address
Area Kings County,area Brooklyn
Metro:
Kings Highway (Brighton Line)0.1 mi
Avenue M0.5 mi
to metro stationKings Highway (Brighton Line) — 0.1 mi
- Working hours
Sun
7:00AM—1:00PM
Mon
7:00AM—3:30PM
Tue
7:00AM—3:30PM
Wed
7:00AM—3:30PM
Thu
7:00AM—3:30PM
Fri
7:00AM—1:00PM
Sat
7:00AM—1:00PM
- Official website
questdiagnostics.com
- Information
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Reviews about Quest Diagnostics Brooklyn East 14th Street in Brooklyn
2.8
/ 72 reviews and76 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Anzhelika R.
November 16, 2021, 8:31 pm
I came here multiple times and always was satisfied. But today’s visit was just anonsense! Icame for aregular blood work. The panel contained about 9—10different blood tests, and ittook aphlebotomist about 15(!) minutes tocreate anorder for myblood work. After that she told methat one ofthe tests cannot beperformed, and when Iasked which one exactly. She told meshe didn’t know which one itwas. She also told that Ishould call mydoctor, can you imagine? How come mydoctor isgoing toknow which test your lab cannot perform?! Itried tonegotiate, asked toperform all the rest ofthe tests without that one that they cannotdo, but she was just repeating “I put your order onhold, Iput your order onhold”. Like this isridiculous! Apersonnel not knowing what todo and not willing tohelp should not beworking with customers! Iwill not return tothis place and don’t recommend visitingit. Maybe it’s even better that she didn’t draw myblood, because Iam not sure how successful that procedure would gowith that attitude and absolute unwillingness tohelp. Avoid!… – show
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Maya K.
November 8, 2021, 10:26 pm
The worst lab I’ve even been too the most disgusting and unprofessional staff who yells atyou because she’s miserable toworkher. Horrible
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Reuven J.
November 7, 2021, 7:41 pm
Great experience! Walked ina bit skeptical after reading some reviews and was pleasantly surprised.
Quick service,very helpful staff, professional and courteous.00
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Ann S.
October 12, 2021, 9:26 pm
These folks were great. Imade anappointment online. Iwas seen right away. The staff are friendly and professional. Awonderful experience for having toget blood drawn.
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zviad s.
September 21, 2021, 7:50 pm
They are lying and don’t dodrug test.
The reason was that they had not labels but there was aguy who was waiting for two weeks for same reason.
Why isit possible tomake anappointment tothis location for drug test ifthey can’t doit?
They waist our time with noreason.
Avoid making any appointment tothis location.00
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Madina P.
September 14, 2021, 6:16 am
Hardworking people. Ihad agreat experience.
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Natalie s.
September 9, 2021, 8:26 pm
Dirty, below ground level. Disinterested staff. Stay away ifyoucan.
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Tania S.
September 1, 2021, 8:22 pm
The WORSTTTT experince I’ve everhad. Unprofessional, rude, and unhelpful staffs especially the security guard who told methat they don’t take any walk-ins after2pm, and told meto goback at7am next morning, soI goback wait for 2hours(got called inat 9am) just tofind out that they don’t dodrug test until 10am..so Iwaited one more hour until 10to get mytest done..the behavior ofthe staff/security guard isso badd, Ihave never felt sohelpless inany other medical office inmy life.It’s like they don’t care about anyone, they will give ufalse informations and then not help later. THE WORSTTT MEDICAL OFFICE/CUSTOMER SERVICE PLACE IHAVE EVER BEENTO.… – show
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EMRE A.
August 24, 2021, 10:28 pm
Very bad service. Very mean people. Uwait for sign inthey’re talking orI don’t know what are they doing atback room???
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Company's official reply
August 31, 2021, 10:58 pm
We apologize ifthis was your experience and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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J J.
August 20, 2021, 5:23 pm
This place isa scam!!! They sent mea bill iowe them $860via text. I've never ever been anywhere near this facility. I've never had any lab tests done atthis God forsaken place.They send mea bill? With all ofmy information? They answer nophones. Iwill get tothe bottom ofthis. They're all one big scam. Iam surptised from all the horrific reviews from people who've gone there haven't sued this place!!!
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Company's official reply
August 26, 2021, 6:25 pm
We apologize for any frustration orinconvenience this may have caused and thank you for bringing this toour attention. Please contact our Customer Service team at1-866-697-8378sowe may address any concerns directly.
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Fenella V.
July 29, 2021, 3:23 am
The most terrible experience!
On July7, 2021Iwent for blood and urine test mydoctor rheumatologist
requested. The first technician started doing the paperwork that means coding inthe computer system, but couldn't doit and was very aggravated because ofit. She asked meto step down and wait, sothe second technician came inand she looked more professional and after some time could clear itout. Ihad 14vials ofblood taken with 3punctures because itneeded alot. Also Igot myurine collected there.
On July 20I called the doctors office tomake sure they got mytest results and was totally smashed that they don't have anything and the computer said everything was cancelled!!! Iwas speechless! Myoffice said they never called them and didn't call meeither toverify!
I didn't goto mydoctor because nothing was done. The doctors office requested the investigations but their management said they don't know what happened!!! What kind of“professionals” that working with people's blood and don't know what happened with14 vials ofblood???
When Icalled there they didn't want totalk with meeven!
Stay away from thislab!!!… – show00
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Company's official reply
August 2, 2021, 10:45 pm
We apologize ifthis was your experience, Fenella, and thank you for taking the time tobring this toour attention. Please contact our Customer Service team at1-866-697-8378sowe may address any concerns directly.
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Valeria B.
July 16, 2021, 7:52 pm
Would give itzero stars ifI could. Terrible customer service. Had todrop off 24hour test with labels onit already. Only one person working. Told meto stand tothe side and wait with noindication onwhen she would processme. After waiting for 15minutes Iasked and she told meshould would process all the blood draws before taking myalready labeled sample. Taking mybusiness toanotherlab. Also noparking inthe area and complete mess when you walkin. Place looks filthy.
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Company's official reply
July 21, 2021, 9:20 pm
We apologize ifthis was your experience, Valeria, and thank you for bringing this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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Dam A.
July 15, 2021, 11:14 pm
made anapoytmant topass adrug test, asked for the ipass code. called thetls, they have noidea what the code iswasted 2hours invain
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Company's official reply
July 19, 2021, 11:52 pm
We apologize ifthis was your experience and thank you for bringing this toour attention.
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Sofia R.
July 15, 2021, 7:36 pm
Rude, unhelpful, unprofessional staff. Witnessed their rudeness onmultiple occasions. How hard isit tohire someone who won't bark atevery customer who walksin?
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Company's official reply
July 19, 2021, 11:26 pm
We apologize ifthis was your experience, Sofia, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Jimmy J.
July 14, 2021, 5:58 pm
Workers here are very rude.
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Company's official reply
July 19, 2021, 10:27 pm
We apologize ifthis was your experience, Jimmy, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Erica M.
July 8, 2021, 6:40 pm
Thank God for the security guard atthis location who was helpful enough toanswer myquestions.. understandably everyone has bad days but there isno need for the level ofrudeness and lack ofprofessionalism that Melissa Boyce displayed today.. honestly you should find something you like todo because life isto short tobe somiserable..
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Company's official reply
July 9, 2021, 9:56 pm
We apologize ifthis was your experience, Erica, and thank you for bringing this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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DELILAH S.
July 8, 2021, 3:46 pm
People here are rude. The wait islong needlessly. Todrop off the specimen, while noone was inthe office the wait was over 45minutes. Doyourself afavor and goto anotherlab.
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Company's official reply
July 9, 2021, 9:37 pm
We apologize ifthis was your experience, Delilah, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Igor C.
May 11, 2021, 9:27 pm
I was pleasantly surprised. Ihad read anegative review for this site, but itwas closest tome and Ihave notime inthe morning, soI chooseit. The first good thing— easy tomade appointment and afew emails before appointment reminded meabout time and location. The second big surprise when Icame for blood test was stuff. Iwas myfirst time there and nurse Dayshia helped meto check appointment asI had only email onmy phone. There was problem with myBlood Order, but Ihad aprintout ofit and she scanned all those pages inmy account. Very professionally she took all samples ofblood, absolutely nopain. Really, Iwant tothank her for great service.… – show
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Company's official reply
May 18, 2021, 8:57 pm
Thank you for sharing this feedback, Igor! Wewill bepassing this along toour leadership team inthe region sowe can recognize Dayshia for her hard work.
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Debra C.
May 10, 2021, 11:27 pm
Your staff made myuncle come back several times. You had the script faxed and refused tolook for ittelling him heneeds towalk inwith ascript. You treat people with special needs like animals. Hespent $30incar fare going several times toyour place and you could have called his doctor toassist onyour phone knowing hedidn’t haveone. Ihope you all get fired!!!
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Company's official reply
May 14, 2021, 11:43 pm
We apologize ifthis was your uncle's experience, Debra, and thank you for bringing this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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Yehuda C.
April 26, 2021, 6:18 pm
I came 10minutes late and they cancelled myappointment.
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Company's official reply
April 28, 2021, 10:16 pm
We apologize ifthis was your experience, Yehuda, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Average rating- 2.8based on72 reviews and76 ratings
- New York City
- Medical Centers in New York City
- Quest Diagnostics Brooklyn East 14th Street in Brooklyn
